The gap in expectations

"Over the last ten years, I have found that most training organizations have failed to achieve the expected returns on investment. I have seen department-level personnel waiting for their executives to provide vision and goals, while their executives, who have no practical experience with training, expect the trainers to develop a business plan to modernize the organization's training. This gap in expectations is fertile ground for vendors to dictate solutions, tactics, and strategies, which tend to benefit the product providers much more than their customers."

- Anita Rosen, e-Learning 2.0

This quote struck me in part because it is funny to see how much it is forgotten from part of the visionaries in a university to really set a productive, implementable path to follow and to make sure that they are establishing the values and standards to follow. What a nice place for product providers. What a mess for students.